Студия автоматизации Николая Чекунова

Consulting, implementation, and support for CRM.

Improving the efficiency of sales departments through digitisation, system development, and integration of advanced IT tools.
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10 years in the market
My experience will be your advantage
in business automation and achieving
your goals.
TOP integrator
My expertise in integrating CRM systems will help your business effectively interact with clients and achieve leadership in your niche.
Over 500 projects
This extensive experience allows me
to accurately identify your needs and provide solutions that truly work.
What problems we solve:
Are your managers spending time on routine tasks instead of sales? Are customers getting lost because the system does not record their enquiries? Do you not know which employees are actually working? I will help you solve these and other problems by automating business processes, accelerating sales and strengthening control.
  • Losing customers due to data chaos
    All information is scattered across spreadsheets on managers' computers, instant messengers and notebooks — managers lose contacts, forget about promises and meetings, and sales are unpredictable. CRM combines all data into a single system and eliminates losses.
  • You don’t control the work of managers
    You don’t know who is really working and who is just creating the appearance of activity. CRM tracks calls, correspondence, deal statuses, and KPIs for each employee, helping managers see an objective picture in real time.
  • Spending weeks on training new employees
    Without CRM, newbies spend weeks figuring out processes, and experienced managers get distracted by training them. CRM automates training: visual funnels, instructions, templates, call history, correspondence, and tasks help them get up to speed quickly.
  • Don’t understand where your customers come from?
    Where does your advertising budget go? Which channels bring in the best customers? Without CRM, you can’t answer these questions. End-to-end analytics will show you the return on your advertising and help you allocate your budget effectively.
  • Losing your customer base along with dismissed employees
    A manager has left — and taken all your customers with them to their new business or to your competitors. CRM stores your entire communication history, records your customer base, and protects your business from losses. Properly configured access rights and restrictions will allow you to protect critical information without losing efficiency.
  • You don’t have real-time reporting
    How many calls did the manager make? How many requests are in progress? Where are customers being lost? Without CRM, you see results when it’s too late, but with CRM, you can monitor the situation in real time.
  • Losing customers in the early stages of communication
    Customers lose interest if managers ask random questions or miss key details. CRM structures the dialogue process, helping to correctly qualify customers and guide them through the sales funnel.
  • Managers are overloaded with routine tasks
    Are managers busy with paperwork, searching for data, looking for customers online, and manually entering information? CRM automates 80% of routine tasks, freeing up time to work with customers.
  • The sales process is chaotic and unstructured
    Without CRM, deals stall, customers leave without a response, and managers forget about leads and agreements. CRM clearly defines the stages of sales, helping managers work in accordance with the standard sales process.
  • Customers do not receive timely responses
    Customers call, write to messengers and social networks, leave requests on the website, fill out feedback forms — but do not receive a timely response. CRM records requests across all channels, assigns tasks to managers, monitors deadlines, and helps ensure that nothing is forgotten.
  • No system for reminding about tasks and clients
    Do managers forget about deals and miss deadlines? CRM reminds you about important tasks, automates follow-ups, and keeps clients in the funnel.
  • The customer base is outdated, managers are working blind
    Is your customer base chaotic, the data outdated, and managers working blind? CRM automatically updates customer records, saving the entire communication history.
  • Customers leave because of long wait times on hold
    If a customer waits longer than 30 seconds for a response, they call a competitor. CRM automatically distributes calls, records requests, and minimises wait times.
  • Not keeping track of deals in the pipeline
    Are your managers handling clients in a chaotic way, and are deals getting stuck? CRM clearly structures the sales process, automatically distributes leads across the stages of the pipeline, and helps you track their progress.
  • Don’t work with dropouts
    Customers simply leave, and you lose them forever. The system allows you to record rejected deals, identify patterns, and build strategies and automation to bring customers back.
  • You don’t understand why you are losing customers
    It is unclear why customers are refusing to work with the company, which makes it difficult to understand and fix potential problems.
  • You don’t send notifications to customers
    Without automatic notifications, customers remain unaware of the status of their requests, appointments or orders. CRM allows you to set up SMS and email alerts at every stage, which increases trust, improves communication and retains customers.
  • Can’t see customer information during calls
    Managers cannot see customer data during calls, which reduces the quality of communication. CRM automatically displays customer cards, helping to personalise interactions and increase conversion rates.
Leave a request for a strategic audit session - let's start solving problems right now!
Provide a clear plan for improving your business
Show you how to automate routine tasks and increase sales
Identify weaknesses in your sales process
Let's analyse the situation in a personal strategic session, where we will:
If you are familiar with at least one of these issues, it means that your CRM is not being used to its full potential and needs improvement.
Strategic audit session on Zoom
I analyse where your business is losing customers and profits, and give specific recommendations on how to fix this with CRM. During the strategic audit session, we will identify key bottlenecks, offer ready-made solutions, and create an optimisation plan to increase sales.
  • Assessment of the current situation
    We analyze how your sales department currently operates: where leads are being lost, how much time is spent on deals, and which processes can be automated. We identify areas for growth and develop a strategy for improvement.
  • Messengers and CRM
    We check how managers respond to customers in messengers: how many requests are lost, which chats are not tracked. We improve processing speed and automate correspondence in CRM.
  • Checking basic settings
    We check key CRM settings: correct customer management, deal automation, reporting, and integrations. We optimize the system to ensure it runs smoothly.
  • Sales funnel and widget effectiveness analysis
    We diagnose your sales funnels and widget usage, identifying weak spots. We optimize funnel structure and add effective widgets to increase conversion and improve customer engagement.
  • Telephony check
    We analyze how telephony works in your company: how many calls are lost, how quickly managers call back customers, and how this affects conversion. We check integration with CRM and optimize work with requests.
  • Lead processing
    We analyze the customer journey: how quickly requests are processed, where leads are lost, and how to increase conversion rates. We optimize request processing and CRM configuration.
  • General settings and security
    We configure CRM security: we check access rights, customer data protection, and backups to eliminate the risk of information loss.
  • Email and website
    We check how you work with email: whether requests come into CRM, whether managers see all customer emails, and how long it takes to respond. We improve processing speed and automate repetitive tasks.
  • Improving marketing and closing deals
    We examine how CRM helps marketing: maintaining a customer database, auto-funnels, email newsletters. We optimize to turn leads into sales.
Automate routine tasks: sales funnels, reminders, reports, and analytics
We integrate telephony, messengers, websites and widgets into a single system
We tailor CRM to your business, not to a template
We set up CRM as if we were doing it for our own business.
After the audit, we move on to the next stage — expert implementation of CRM and integrations. This is not just about installing the system, but about building business processes that really accelerate sales, improve team performance and give you complete control over your business.
Found any weak spots during the strategy session? It’s time to implement practical solutions.
Expert implementation of CRM and AI tools
We don’t just set up CRM, we build a system that automates sales, speeds up managers' work, allows you to work remotely from anywhere in the world, and improves customer service. We configure AI solutions and analytics that optimise marketing, reduce manual labour, and increase control over business processes.
  • Strategic audit session
    We hold a Zoom meeting where we analyze key business processes with you, evaluate the effectiveness of current tools, and identify areas for growth. We determine which tasks need to be addressed first and develop a CRM implementation and development strategy tailored to the specifics of your business.
  • Business process analysis and recommendations
    We study how your team works, identify weaknesses, duplicate processes and areas of customer loss. We develop an updated model of your business processes, which will serve as the basis for configuring your CRM. We determine what data should be recorded in the system, which stages require automation, and how CRM will increase the transparency of your work.
  • Demonstration of CRM capabilities and integrations
    We show how CRM, integrations, and AI can simplify routines, increase conversion, and speed up customer processing. We demonstrate key features, AI automation, analytics, widgets, and integrations as they apply to business tasks. You will see which solutions will give you the maximum effect.
  • Developing a new approach to work
    Based on process analysis and CRM demonstrations, we develop a new model for working with customers. We determine which sales stages need to be structured, which processes can be automated, and which metrics will help monitor effectiveness. CRM becomes the central tool for customer and sales management.
  • Customising CRM for your business
    We configure CRM taking into account the specifics of the industry, the specifics of the sales department and the company’s business processes. We set up sales funnels, customer and deal cards, automate lead distribution, and introduce control points for working with customers. We define employee roles, their areas of responsibility and access levels.
  • Integration with telephony
    We connect IP telephony and managers' mobile phones. We configure a virtual PBX so that all calls are recorded in CRM, set up one-click calling from customer cards, set tasks for missed calls, and enable automatic call transcription. We launch analytics so that managers can see how many conversations each manager is having and how effectively they are closing deals.
  • Integration with messengers and social networks
    We set up WhatsApp, Telegram, VK, Viber, Instagram, Avito, and other channels so that all customer inquiries are recorded in CRM without loss. Managers process dialogues in a single window, and the system automatically distributes requests among employees. CRM records correspondence, sends reminders, and helps you retain customers.
  • Widget selection and configuration
    We individually select integrations and widgets: chats and messengers, telephony, email and SMS mailings, accounts and acquiring, document management, automation and bots, task management, access control, duplicate control, interface and usability, website integrations, industry integrations, analytics — and other modules that increase conversion and speed up work.
  • Website and analytics integration
    We set up CRM integration with websites, landing pages, online chats, and quizzes. We automatically record all requests, connect call tracking and end-to-end analytics to see the effectiveness of marketing channels, analyze conversions, and optimise advertising.
  • Setting up CRM workflows for the team
    We conduct sessions and briefings for the team to ensure that CRM and integrations are used to their full potential. We explain how to conduct transactions, analyse metrics, work with automation, use AI tools, and generate reports. Managers receive tools to monitor the effectiveness of processes and employees.
  • CRM training and instructional videos tailored to your business
    We conduct a series of Zoom calls with your team, where we show you in detail how CRM works, how to set up integrations, automations, widgets, and reports. We answer all questions about using the system. This helps your team adapt faster and start working effectively right away. We also prepare personalized video tutorials tailored to your processes.
  • Consulting and technical support
    After launching CRM, we continue to work: we analyze the system’s performance, make adjustments, add new features, and adapt CRM to changing business tasks. We help optimize automation, configure integrations, and develop new reporting forms. CRM remains a living tool that evolves alongside your business.
CRM remains a flexible tool that not only records data, but also develops alongside your business, helping it to grow faster.
Adapting CRM to new business tasks
Quick resolution of technical issues
Process optimisation for CRM efficiency
Consulting and technical support includes:
After implementing CRM, we continue to configure analytics, automate and adapt the system to new business tasks. We implement reporting forms, improve customer processing scenarios and expand functionality to ensure that CRM meets your requirements.
Consulting and technical support
Advanced CRM support: control, development, automation
CRM is not just a programme, but a tool that must be adapted to your business. We monitor the system’s performance, eliminate errors, add new integrations and optimise processes. With our support, CRM works stably and helps your business grow.
  • CRM usage assessment
    We analyze how the system helps the team: we identify weaknesses, request processing speed, and conversion at each stage. We check deal management, automation accuracy, and integrations used. We suggest specific improvements to ensure that the CRM works at 100% capacity.
  • System development plan
    We develop a CRM development strategy that takes into account business objectives. We determine which features and integrations need to be implemented, which processes need to be automated, and how to improve analytics. We launch monthly reports to help management evaluate CRM effectiveness.
  • Setting up new integrations
    We connect CRM to telephony services, messengers, marketing tools, analytics, and automation. We competently configure data transfer so that CRM works as a single window for sales and communication with customers.
  • Optimization and refinements
    We refine CRM to meet business needs: we configure analytics, improve the interface, and adjust sales funnels. We implement AI automation, which helps managers process customers faster.
  • Consultations and technical support
    We create a personal chat in Telegram for each client, where you can write to us at any time. We process requests as quickly as possible, fix errors, adjust settings, and test updates.
  • Employee training
    We train managers, executives, and new employees. We show them how to work with automation, reports, and integrations. We check transaction management, funnel accuracy, and customer service quality.
As a result, CRM ceases to be an accounting system and becomes a center for managing sales and customer service.
Run analytics and reports to monitor and grow sales
Instantly transfer data to telephony and mailing services
Collect all inquiries from calls, emails, and messengers in CRM
CRM only works effectively when data from all channels is collected in one window and processes run smoothly.
Integrations and widgets allow you to:
After implementing CRM, it is important to connect it to all key business tools: telephony, messengers, email, and analytics.
Widgets and integrations
Smart widget integration makes CRM not just convenient, but a powerful tool for automating sales, customer service, and business processes. We select solutions that address real-world challenges: speeding  improving control.

Thanks to hundreds of completed projects, we know which tools work best for different businesses. We configure, adapt, and implement only those widgets that truly benefit your company.
  • Messengers, social networks, chatbots
    Are managers losing customers by switching between different messengers? Integrating WhatsApp, Telegram, Instagram, Viber, and other communication channels into CRM allows you to conduct all correspondence in one window, automate message processing, and record inquiries in the sales funnel. The optimal choice of widgets depends on the type of business.
  • IP telephony and mobile communications
    Integrating telephony into CRM allows you to view and make calls with a single click directly from the customer card, listen to, transcribe, and automatically analyze managers' conversations using AI. We set up integration with IP telephony providers and mobile operators.
  • Email and SMS mailings
    We connect services that allow you to send personalized letters, notifications, and automatic trigger messages. Integration with CRM records every letter and SMS sent, helping you control interaction chains and track customer responses in a timely manner.
  • Invoicing and acquiring
    We integrate invoicing and online payment services so you can send an invoice or payment link from your CRM and instantly know when payment has been received. Automatic generation of documents and payment notifications reduces the workload for managers and accountants.
  • Working with documents
    Creating commercial proposals, invoices, contracts, and other documents manually takes too much time. We connect widgets that allow you to automatically generate documents based on templates and data from customer cards, as well as approve them within the system. This saves time and minimises errors in documentation.
  • Automation and bots
    We implement intelligent automation and bots that help managers respond to customers faster. For example, CRM can remind customers about meetings, request documents, or offer discounts if a deal has stalled.
  • Working with tasks
    We integrate task management tools into CRM, create automatic reminders, distribute leads among managers, and set up task completion monitoring. As a result, no one forgets to call back a customer, send documents, or close a deal on time.
  • Access differentiation
    We configure employee rights so that each person can only see the information they need, and confidential data is protected. This is especially important for large teams and departments with different access levels.
  • Duplicate control
    Managers or integrations sometimes create duplicate customers and deals, which leads to confusion. We analyse why duplicates occur in your case, make the necessary adjustments and train employees to prevent duplicates from occurring. We select, connect and configure widgets for controlling and merging duplicates.
  • Interface and usability
    We optimize the CRM interface for business tasks: we customize customer cards, add quick buttons, and configure filters and widgets for convenient work.
  • Website and end-to-end analytics
    We connect CRM to your website so that leads are automatically entered into the system without manual input. We will set up integration with feedback forms, online consultants, and landing pages so that no request is lost and you receive complete information about the customer, including information about advertising channels and UTM tags.
  • Industry solutions
    We adapt CRM to the specifics of your business by connecting specialised widgets to automate key processes. We configure integrations for the service sector, healthcare, the restaurant business, retail, finance, e-commerce, education, manufacturing, telecommunications, transport, marketing, and real estate.
After integrating widgets, CRM becomes a truly effective tool. We don’t just connect ready-made solutions, we analyse your business and select the tools that will bring you maximum benefit. We will implement, train, configure — and your CRM will start working for results.
Benefits of renewing your subscription at Nikolai Chekunov Studio
By renewing your subscription, you get more than just access to CRM; you also receive valuable bonuses that will help your business grow faster and work more efficiently. We provide personalised support, analyse the system, suggest improvements and help you get the most out of CRM — so that you can reap the maximum profit and convenience from it.
Bonuses for renewing subscriptions
  • Strategic audit session
    We will develop a detailed CRM development plan for your business: which processes to automate, which integrations to connect, how to improve analytics and sales control. This will help increase your team’s speed and improve deal conversion.
  • CRM system development plan
    Based on the audit results, we will develop a customised development plan for your CRM system that will allow you to maximise its potential.
  • Bonus hours for our services
    Receive personalised support from an expert: we will review your questions, refine your CRM, configure automation, and assist in resolving any issues. This will give you confidence that the system is working accurately, quickly, and without glitches.
Helping you grow faster with the right automation and analytics
We offer solutions proven on similar companies
Customize processes to your niche specifics
We don’t just update licenses, we deliver maximum value by diving deep into your business. My experience allows me to take into account the specifics of each sector — from services to manufacturing — and find solutions that really work.
Thanks to hundreds of projects in different industries, I know how to adapt CRM to the specific challenges of your business.
After your subscription renewal, we continue to develop your CRM and strengthen your business processes.
For ten years in the field of business automation, I have had the opportunity to work with various industries and enterprises. My experience spans numerous niches, from small and medium-sized businesses to telecommunications companies and agriculture. I have delved deeply into the specifics of each industry, understanding their unique needs and challenges. My experience in implementing CRM systems allows me to provide the most effective and tailored solutions for each business. Here are just a few of the industries I have worked with:

Experience working with various industries

  • Service Sector
    Automation of client booking and service accounting to enhance efficiency
    and customer satisfaction.
  • Hospitality and Restaurant Industry
    Management of reservations, assessment of service quality, and collection of feedback to improve service standards.
  • Medical Centers and Beauty Salons
    Management of appointment scheduling, client records, and provision of personalized services to enhance customer satisfaction.
  • Retail Stores and Franchise Networks
    Inventory management, sales analysis, and development of personalized loyalty programs to increase profitability.
  • Banking and Financial Institutions
    Management of customer data, analysis of financial transactions, and provision of personalized financial services.
  • Manufacturing Enterprises and Warehousing Complexes
    Management of production processes, inventory control, and optimization
    of logistics to enhance production efficiency.
  • Online Stores and E-Commerce
    Automation of order processes, optimization of inventory management,
    and marketing analysis to enhance conversion rates and increase sales.
  • Educational Institutions and Schools
    Student management, class scheduling, and facilitation of communication between teachers, students, and parents.
  • Telecommunications Companies and Internet Service Providers
    Management of customer inquiries, analysis of service usage, and provision of high-quality customer support.
  • Transport Companies
    Management of logistics, cargo routing, and delivery tracking to optimize transportation processes.
  • Advertising Agencies and Marketing Companies
    Management of client campaigns, analysis of marketing strategy effectiveness, and creation of personalized offers for clients.
  • Service Sector
    Management of customer experience, analysis of feedback, and creation of loyalty programs to retain customers and enhance service levels.
  • Information Technology
    Management of client requests, project management for development, and technical support to ensure the efficient operation of the IT infrastructure.
  • Manufacturing and Supply Chain
    Management of the supply chain, inventory management, and planning of production operations to improve efficiency and reduce costs.
  • Real Estate
    Management of the real estate database, scheduling viewings, and closing transactions to enhance sales and rental efficiency.

Video on how CRM works

I am an official partner of the leading automation services
I am among the top 25 partners in Russia for amoCRM, Bitrix24, Wazzup. I guarantee my clients access to advanced tools and technologies that provide effective solutions to business problems. My partner status ensures reliability and quality of services provided, as well as exclusive opportunities to optimize processes and increase productivity of your business.
ИП Чекунов Николай Евгеньевич, ИНН 772160359028
109382, Москва, ул.Краснодонская д.24 кв.212